Effective date: August 6, 2026
These Terms of Use (hereinafter – the Terms) govern the relations arising between the operator of the Kiges Talent platform and the Users of the platform, and define the procedure for using the freelance platform Kiges Talent, located at https://talent.kiges.cc (hereinafter – the Platform).
1. General Provisions
1.1. The operator of the Platform is Olga Gib (hereinafter – the Operator), who provides Users with access to the Platform on the terms set forth in these Terms.
1.2. The Platform is a freelance marketplace that allows Clients to find Specialists for the performance of tasks and projects, and Specialists to offer their services to Clients. The Platform provides two cooperation models: Subscription-based Specialists (access to a Specialist's services for a fixed number of minutes within a paid period) and One-time Projects (a separate project with a fixed scope and price).
1.3. Use of the Platform constitutes full and unconditional acceptance of these Terms by the User. If the User does not agree with the terms, they must not register on or use the Platform.
1.4. The Terms take effect for a User from the moment of their registration on the Platform and/or the commencement of use of the Platform's functionality.
1.5. The Platform is provided in Beta status. This means that the Platform is in the testing and refinement stage and may contain errors, bugs, or inaccuracies.
1.6. By registering on the Platform, the User confirms that they have read these Terms, the Kiges Privacy Policy, and other documents governing the use of Kiges services, and agrees to comply with them.
2. Basic Terms and Definitions
2.1. Operator – Olga Gib, providing access to the Platform and performing the functions of an intermediary (agent) between Clients and Specialists.
2.2. User – any individual or legal entity that has registered on the Platform. A User may act as a Client, a Specialist, or both.
2.3. Client – a User who places orders, purchases subscriptions to Specialists, or creates One-time Projects for the purpose of obtaining services from Specialists.
2.4. Specialist – a User who offers their services on the Platform, performs tasks of Clients, and receives remuneration for the services provided.
2.5. Subscription – a paid access model under which a Client pays for the right to use the services of a specific Specialist for a fixed number of minutes within a defined period (for example, a calendar month).
2.6. Minutes – a unit of measurement of the volume of services provided by a Specialist under a Subscription. Minutes are provided within a paid period, are not carried over to subsequent periods, are not subject to monetary compensation for unused balance, and expire at the end of the paid period.
2.7. One-time Project – a separate task or project with a fixed scope, deliverables, price, and deadlines, created by a Client and accepted for execution by a Specialist.
2.8. Order – a request from a Client to a Specialist, executed as a Subscription purchase or a One-time Project.
2.9. Escrow – a mechanism for temporarily holding funds paid by the Client, used by the Platform to ensure the fulfillment of obligations under One-time Projects. Funds in Escrow are held by the payment provider and are released to the Specialist only upon fulfillment of the conditions defined by the Platform.
2.10. Commission – a fee charged by the Operator for the use of the Platform, the amount of which is published on the Platform.
2.11. Content – any information, materials, files, texts, images, and other data posted by Users on the Platform.
3. Subject of the Agreement
3.1. The Operator provides the User with access to the Platform – an informational and technical environment that enables Clients and Specialists to find each other, enter into relations, and carry out settlements for the services provided.
3.2. The Platform performs solely the functions of an intermediary (agent) between Clients and Specialists. The Operator is NOT a party to the service agreement concluded between the Client and the Specialist, and does not act as a contractor, subcontractor, employer, or representative of either party.
3.3. The service relationship arises directly between the Client and the Specialist. The Operator does not control, does not verify, and is not responsible for the quality, safety, legality, completeness, or timeliness of the services provided by Specialists, nor for the accuracy of the information provided by Clients.
3.4. The Operator does not guarantee that a Specialist will be found for a Client's order, that a Client will purchase a Specialist's services, or that any order will be successfully completed.
3.5. The Platform is provided in Beta status. The Operator does not guarantee uninterrupted operation of the Platform, the absence of errors, bugs, or inaccuracies. The Operator undertakes to take reasonable measures to minimize interruptions and eliminate identified errors.
4. Registration and Account
4.1. To use the Platform, a User must register by providing accurate and complete information about themselves.
4.2. The User is responsible for the accuracy of the information provided during registration and for keeping it up to date.
4.3. The User is fully responsible for the security of their account credentials and for all actions performed using their account, regardless of whether they were performed by the User or by third parties who gained access to the account.
4.4. The User is prohibited from registering multiple accounts for the purpose of circumventing the Platform's rules, obtaining undue benefits, or deceiving other Users or the Operator.
4.5. The Operator has the right to refuse registration, suspend, or delete an account without explanation and without refund in case of violation of these Terms, suspicion of fraudulent activity, or provision of false information.
5. Subscription-based Specialists
5.1. A Subscription grants the Client the right to use the services of a specific Specialist for a fixed number of minutes within a paid period (for example, a calendar month).
5.2. The cost, number of minutes, and duration of the Subscription period are determined by the tariffs published on the Platform at the time of purchase.
5.3. Minutes provided under a Subscription:
5.3.1. Are valid only within the paid period and expire at the end of that period.
5.3.2. Are NOT carried over to subsequent periods.
5.3.3. Are NOT subject to monetary compensation, refund, or exchange for unused balance.
5.3.4. May be used solely for receiving services from the Specialist to whom the Subscription was purchased.
5.4. When purchasing a Subscription, the Client may be required to link a bank card for automatic debiting of funds to renew the Subscription for the next period.
5.5. The Operator endeavors to notify the Client of upcoming debits by sending a notification to the email address specified by the Client, in advance of the expiration of the current period. The Operator is not liable if the notification was not delivered for reasons beyond the Operator's control.
5.6. Automatic debiting of funds for Subscription renewal is made before the expiration of the current period. The Client may cancel automatic renewal at any time in the account settings. Cancellation does not entitle the Client to a refund for the current paid period.
5.7. The Operator reserves the right to change the cost, number of minutes, and terms of Subscriptions, including for active Subscriptions, without prior notice. The Client undertakes to independently monitor the current terms.
5.8. The Operator is not responsible for the availability, quality, or timeliness of the Specialist's services under a Subscription. The relationship regarding the provision of services arises directly between the Client and the Specialist.
6. One-time Projects
6.1. A One-time Project is a separate task with a fixed scope, deliverables, price, and deadlines.
6.2. The Client describes the requirements, deadlines, and price of the Project. The Specialist accepts the Project for execution on the terms proposed or on terms agreed with the Client.
6.3. Funds for a One-time Project are placed in Escrow and are held until the conditions for their release established by the Platform are met.
6.4. The release of funds from Escrow to the Specialist is made upon the Client's confirmation of acceptance of the Project results, or automatically upon the expiration of the acceptance period established by the Platform, unless the Client has filed a reasoned dispute.
6.5. The Operator is not a party to the agreement between the Client and the Specialist regarding a One-time Project and does not guarantee the successful completion of the Project.
6.6. The scope, requirements, and results of a One-time Project are determined by the agreement between the Client and the Specialist. The Operator does not verify and is not responsible for the compliance of the results with the Client's expectations.
7. Payments and Commission
7.1. Payments on the Platform are processed through third-party payment providers. The Operator does not store Users' funds, does not issue electronic money, and does not open payment accounts, except for the Escrow mechanism provided by the payment provider.
7.2. Payment data (bank card number, expiration date, CVV code, and other data) is entered by the User directly on the payment provider's side. The Operator does not receive, process, or store full payment data. From the payment provider, the Operator may receive partial (masked) card data, which is displayed in the "Payment Methods" section of Kiges Pay for the purpose of identifying the User's payment method. Such partial data does not allow a payment to be made and cannot be used for unauthorized debiting of funds.
7.3. The Operator charges a Commission for the use of the Platform. The amount and procedure for charging the Commission are published on the Platform and may be changed by the Operator unilaterally without prior notice.
7.4. The Commission is non-refundable, including in cases of refund of the principal amount of an order, cancellation of a Subscription, or termination of a One-time Project.
7.5. The Operator is not responsible for the actions of the payment provider, including delays, payment refusals, technical failures, currency conversion, and other circumstances arising on the payment provider's side.
7.6. All taxes, fees, and other mandatory payments arising in connection with the Users' activities on the Platform shall be paid by the Users independently in accordance with the legislation of their country of residence. The Operator is not a tax agent of the Users and does not withhold or pay taxes on their behalf.
8. Refunds
8.1. Refunds for Subscriptions:
8.1.1. Refunds are made exclusively for unused future paid periods. In case of purchasing a Subscription for one period (for example, one month) or choosing a monthly Subscription, no refund is made.
8.1.2. In case of purchasing a Subscription for several periods, the Client has the right to a refund for periods that have not started. No refund is made for the current period, regardless of the remaining number of minutes.
8.1.3. Unused minutes are not subject to refund or monetary compensation under any circumstances.
8.2. Refunds for One-time Projects:
8.2.1. Funds placed in Escrow for a One-time Project may be returned to the Client ONLY if the Specialist has not commenced the performance of the Project and has not provided any deliverables.
8.2.2. If the Specialist has commenced the performance of the Project, provided any deliverables, or performed any work within the scope of the Project, the funds in Escrow are NOT subject to refund, regardless of the degree of completion, quality, or the Client's subjective assessment of the results.
8.2.3. The decision on the release or return of funds from Escrow is made by the Operator at its sole discretion based on the evidence provided by the parties. The Operator's decision is final and is not subject to appeal or review by judicial or other authorities.
8.2.4. The Commission charged for the One-time Project is non-refundable in all cases.
8.3. To receive a refund, the User must contact the Platform's support team.
8.4. Refunds are made within 30 (thirty) days from the moment of receiving the User's request and are credited to the bank card or account used for payment.
8.5. No refunds are made in cases provided for in Section 12 (Liability) and Section 14 (Termination and Blocking) of these Terms, as well as in case of violation of these Terms by the User.
9. Rights and Obligations of the Operator
9.1. The Operator undertakes to:
9.1.1. Ensure the operability of the Platform within the limits of technical capabilities and conditions provided for by these Terms.
9.1.2. Provide technical support in case of problems with the use of the Platform related to technical malfunctions on the Operator's side.
9.1.3. Ensure the confidentiality of Users' information in accordance with the Kiges Privacy Policy.
9.2. The Operator has the right to:
9.2.1. Change the terms of these Terms, tariffs, Commission, and Platform functionality unilaterally and without prior notice.
9.2.2. Suspend or terminate a User's access to the Platform without explanation and without refund in case of violation of these Terms or suspicion of such violation.
9.2.3. Remove any Content that, in the Operator's opinion, violates these Terms, applicable legislation, or the rights of third parties.
9.2.4. Conduct technical maintenance, updates, and infrastructure changes without prior notice.
9.2.5. Verify the information provided by Users and request supporting documents.
9.2.6. Set limits on the number of orders, Subscriptions, Projects, and other Platform usage parameters.
10. Rights and Obligations of Users
10.1. The User undertakes to:
10.1.1. Use the Platform in accordance with these Terms and applicable legislation.
10.1.2. Provide accurate and complete information when registering and using the Platform.
10.1.3. Bear full responsibility for the security of their account credentials and not disclose them to third parties.
10.1.4. Pay for services and Commission in accordance with the terms of these Terms.
10.1.5. Independently resolve all issues regarding the scope, quality, deadlines, and results of services directly with the other party (Client or Specialist).
10.1.6. Independently pay all taxes and mandatory payments arising in connection with their activities on the Platform.
10.1.7. Not use the Platform for distributing illegal content or conducting illegal operations.
10.1.8. Not use the Platform for distributing spam, viruses, malicious software, and other content that may harm the Platform or its Users.
10.1.9. Not interfere with the operation of the Platform, not attempt to bypass security systems, and not conduct attacks on the Platform.
10.1.10. Not use the Platform for fraudulent activities, including, but not limited to, phishing, fraud with payment systems, money laundering, and other illegal financial operations.
10.1.11. Not use the Platform for distributing content that violates the intellectual property rights of third parties.
10.1.12. Not use the Platform for political campaigning, distributing extremist materials, or other activities that may be deemed illegal under applicable legislation.
10.1.13. Not circumvent the Platform's settlement system, including by offering or accepting payment outside the Platform to avoid paying the Commission.
10.1.14. Not create multiple accounts for the purpose of circumventing the Platform's rules or obtaining undue benefits.
10.1.15. Bear responsibility for all actions performed using their account, regardless of whether they were performed by the User or by third parties who gained access to the account.
10.1.16. Not use the Platform for purposes that may harm the reputation of the Operator or its partners.
10.2. The Specialist additionally undertakes to:
10.2.1. Perform the services accepted for execution in good faith and within the agreed deadlines.
10.2.2. Not provide false information about their qualifications, experience, and capabilities.
10.2.3. Independently determine their tax status and pay taxes on the remuneration received.
10.3. The Client additionally undertakes to:
10.3.1. Provide clear and complete requirements for the Project or Subscription.
10.3.2. Timely review and accept the results of the Specialist's work or provide reasoned objections.
10.3.3. Not demand from the Specialist work that goes beyond the agreed scope without additional payment.
11. Prohibited Activities
11.1. The following is prohibited on the Platform:
11.1.1. Posting Content that is illegal, offensive, discriminatory, violent, pornographic, or otherwise violating applicable legislation.
11.1.2. Posting Content that violates the intellectual property rights, confidentiality, or privacy of third parties.
11.1.3. Offering or performing services that are illegal or restricted by applicable legislation.
11.1.4. Circumventing the Platform's settlement system.
11.1.5. Using automated systems (bots, scrapers) to collect data from the Platform or perform mass operations without the Operator's consent.
11.1.6. Transferring, selling, or leasing an account to third parties.
11.1.7. Offering or accepting bribes, kickbacks, or other unlawful remuneration.
11.1.8. Any activity aimed at deceiving the Operator, other Users, or the payment provider.
11.2. In case of violation of this Section, the Operator has the right to immediately block the User's access to the Platform without refund and without prior notice, as well as to take other measures provided for by these Terms and applicable legislation.
12. Intellectual Property
12.1. All intellectual property rights to the Platform, its design, interface, software, and Content posted by the Operator belong to the Operator.
12.2. Rights to the results of services provided by Specialists (works, materials, developments) arise directly between the Client and the Specialist in accordance with their agreement. The Operator does not acquire and does not claim any rights to such results and is not responsible for disputes regarding intellectual property between the Client and the Specialist.
12.3. By posting Content on the Platform, the User grants the Operator a non-exclusive, royalty-free license to use such Content solely for the purpose of providing the Platform's functionality.
12.4. The User guarantees that the Content posted by them does not violate the rights of third parties. The User bears full responsibility for violations of intellectual property rights in connection with the Content posted by them.
13. Liability and Disclaimer of Warranties
13.1. The Platform is provided in Beta status. The User acknowledges and agrees that:
13.1.1. The Platform may contain errors, bugs, inaccuracies, and unfinished features.
13.1.2. The Platform functionality may change, be added, or removed without prior notice.
13.1.3. Certain features may not work correctly or may be unavailable.
13.1.4. The Platform may be temporarily suspended for maintenance, updates, or bug fixes.
13.2. The Operator provides no warranties, express or implied, regarding the Platform, including warranties of merchantability, fitness for a particular purpose, and non-infringement of third-party rights. The Platform is provided on an "as is" and "as available" basis.
13.3. The Operator is not a party to the agreements between Clients and Specialists and is NOT liable for:
13.3.1. The quality, safety, legality, completeness, timeliness, or results of the services provided by Specialists.
13.3.2. The accuracy, completeness, or reliability of the information provided by Clients and Specialists.
13.3.3. Failure to fulfill or improper fulfillment of obligations by the Client or the Specialist.
13.3.4. Disputes between Clients and Specialists regarding the scope, quality, deadlines, and cost of services.
13.3.5. Damages caused to one User by the actions or inaction of another User.
13.4. The Operator is not liable for any direct, indirect, incidental, special, or consequential damages arising from the use or inability to use the Platform, including, but not limited to, loss of data, profit, revenue, business opportunities, or reputation.
13.5. The Operator is not liable for:
13.5.1. The content, quality, and legality of the Content posted by Users.
13.5.2. Technical malfunctions, errors in the Platform's operation, or temporary unavailability caused by technical work, equipment or software failures, actions of third parties, or other circumstances beyond the Operator's control.
13.5.3. Damages caused to Users as a result of the Platform or its functionality being blocked by governments or other government authorities.
13.5.4. Damages caused to Users as a result of using the Platform in countries or regions where its use may be restricted or prohibited by local legislation.
13.5.5. Damages caused to Users as a result of actions or inaction of third parties, including payment providers, internet service providers, and other partners.
13.5.6. Damages caused to Users as a result of unauthorized access to their account or data, if such access was obtained due to the User's violation of these Terms.
13.5.7. Damages caused to Users as a result of using the Platform in combination with other products or services not provided by the Operator.
13.5.8. Damages caused to Users as a result of using the Platform in violation of these Terms or applicable legislation.
13.5.9. Loss of data, Content, order history, or settings resulting from failures, errors, updates, or maintenance work.
13.6. The aggregate liability of the Operator to a User for any claims arising from the use of the Platform is limited to the amount of the last payment actually made by the User for the use of the Platform (excluding the Commission). The Operator is not liable for any amounts exceeding this limit.
13.7. The User acknowledges that they use the Platform in Beta status at their own risk and bears full responsibility for the consequences of its use.
13.8. The User undertakes to compensate the Operator for all damages caused by violation of these Terms, applicable legislation, or the rights of third parties, including legal and representation costs.
14. Termination and Blocking
14.1. The User may stop using the Platform at any time by deleting their account in the settings or by sending a request to the support team.
14.2. The Operator has the right to suspend or terminate a User's access to the Platform, as well as to delete their account and Content, without prior notice and without refund in the following cases:
14.2.1. Violation of these Terms or suspicion of such violation.
14.2.2. Fraudulent activity or suspicion of fraud.
14.2.3. Provision of false information.
14.2.4. Receipt of claims from third parties or government authorities regarding the User's actions.
14.2.5. Inactivity of the User for a long period.
14.2.6. At the Operator's sole discretion in other cases provided for by these Terms.
14.3. In case of blocking or termination, the User is not entitled to a refund of funds for the current paid period, unused minutes, Commission, or funds in Escrow that were released in accordance with the Platform's rules before the blocking.
14.4. The Operator is not responsible for any losses of the User arising in connection with the blocking or termination of access to the Platform.
15. Confidentiality and Personal Data
15.1. The Operator processes Users' personal data in accordance with the Kiges Privacy Policy, available at: https://help.kiges.cc/en/documents-rules/kiges-privacy-policy?app=kiges
15.2. By registering on the Platform, the User gives consent to the processing of their personal data in accordance with the Kiges Privacy Policy.
15.3. The Operator takes the necessary organizational and technical measures to protect Users' personal data, but does not guarantee absolute security and is not liable for the disclosure of data resulting from circumstances beyond the Operator's control.
16. Dispute Resolution
16.1. All disputes and disagreements arising in connection with the use of the Platform shall be resolved exclusively through pre-trial proceedings by correspondence via email.
16.2. A User with a claim must send it in writing or electronically to the Operator's email address, describing the essence of the claim and the proposed method of resolution.
16.3. The Operator, within 30 (thirty) calendar days from the date of receipt of the claim, notifies the User in writing or electronically of the results of the claim review.
16.4. The parties undertake to make all reasonable efforts to reach an agreement through pre-trial proceedings. The User agrees not to go to court and not to initiate legal proceedings regarding disputes arising from the use of the Platform, and to resolve all disputed matters through email correspondence.
16.5. Disputes between the Client and the Specialist regarding the scope, quality, deadlines, and cost of services are resolved by the parties independently. The Operator may, at its discretion, assist in resolving such disputes through the Platform's functionality, but is not obliged to do so and is not responsible for the outcome of such resolution.
16.6. The current legislation of the Republic of Serbia applies to these Terms and the relations between the Operator and the User.
17. Final Provisions
17.1. These Terms take effect from the moment of their acceptance by the User and are valid until the User stops using the Platform.
17.2. The Operator has the right to make changes to these Terms unilaterally and without prior notice. The current version is posted at: https://help.kiges.cc/en/documents-rules/kiges-talent-terms-of-service?app=kiges-talent
17.3. The User undertakes to independently monitor the current version of the Terms. Continued use of the Platform after changes are made constitutes acceptance of the new version of the Terms.
17.4. If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in full force.
17.5. All questions regarding the use of the Platform should be sent to: info@kiges.cc
18. Operator Details
Olga Gib
Email: info@kiges.cc
Website: https://talent.kiges.cc