Effective date: July 22, 2026
This document is a supplement to the general Kiges Privacy Policy and regulates data processing issues specific to the Kiges Uptime service — a platform for creating status pages and monitoring availability.
1. General Provisions
1.1. This document supplements the general Kiges Privacy Policy and applies in conjunction with it. In case of discrepancies between the documents regarding Kiges Uptime, this document prevails.
1.2. Use of the Kiges Uptime service implies the User's consent to the terms of this document and the general Kiges Privacy Policy.
1.3. Terms used in this document are applied in the meanings defined in the general Kiges Privacy Policy and the Public Offer.
2. Data Processed within Kiges Uptime
2.1. To ensure the functionality of the Kiges Uptime service, the following categories of data are processed:
2.1.1. Account data: email address, password (hashed), User's name, notification settings.
2.1.2. Monitoring data: URLs and IP addresses of services added by the User for monitoring, check parameters (check type, interval, timeout), check results (status, response time, response code).
2.1.3. Status page data: status page name, service descriptions, incident and scheduled maintenance information, logo and branded elements, domain name (when using a custom domain).
2.1.4. Status page subscriber data: email addresses of subscribers receiving notifications about incidents and service status changes.
2.1.5. Payment data: tariff information, payment history, bank card details (processed by the payment system; Kiges Uptime does not store full bank card data).
2.2. Kiges Uptime does not request or process special categories of personal data (information about health, racial or ethnic origin, political opinions, religious beliefs, etc.).
3. Purposes of Data Processing
3.1. Data is processed for the following purposes:
3.1.1. Performing availability checks of the User's services and recording monitoring results.
3.1.2. Displaying information about service status on the User's status page.
3.1.3. Sending notifications to the User and status page subscribers about incidents and scheduled maintenance.
3.1.4. Generating statistics and reports on service availability (uptime, response time, incident history).
3.1.5. Ensuring User authorization and access to service features.
3.1.6. Invoicing and payment processing.
3.1.7. Providing technical support.
4. Monitoring and Service Checks
4.1. When a URL or IP address is added for monitoring, Kiges Uptime makes periodic requests to the specified address to check its availability.
4.2. Kiges Uptime stores check results, including response time, HTTP status, and check time, to generate availability statistics and display on the status page.
4.3. The User is responsible for ensuring that the addresses they add for monitoring belong to them or they have the right to monitor them.
4.4. Kiges Uptime is not liable for the content and data obtained when checking the User's third-party services.
5. Status Pages and Public Data
5.1. Information placed by the User on the status page is publicly available unless the User has configured access restrictions.
5.2. Kiges Uptime is not liable for the content placed by the User on their status page, including descriptions of services, incidents, and scheduled maintenance.
5.3. The User undertakes not to place information on the status page that violates applicable legislation, the rights of third parties, or the terms of the Public Offer.
6. Status Page Subscribers
6.1. Status page subscribers are persons who have voluntarily subscribed to receive notifications about incidents and service status changes of the User.
6.2. Subscribers' email addresses are used exclusively for sending notifications about service status and are not shared with third parties.
6.3. Subscribers can unsubscribe from receiving notifications at any time using the unsubscribe link in the email or by contacting support.
6.4. The User is responsible for complying with personal data and advertising legislation when collecting email addresses of their status page subscribers.
7. Data Storage and Protection
7.1. Monitoring data (check results) is stored for the period necessary to generate statistics and reports, after which it is deleted or aggregated.
7.2. Kiges Uptime takes technical and organizational measures to protect User data, including encrypting data transmission via HTTPS, restricting employee access to data, and regular backups.
7.3. In the event of a data security breach, Kiges Uptime takes measures to eliminate the breach and notifies affected Users within a reasonable time.
8. Data Sharing with Third Parties
8.1. Kiges Uptime does not share Users' personal data with third parties, except in cases provided for by the legislation of the Republic of Serbia.
8.2. Kiges Uptime may use the services of third-party providers (payment systems, email sending services, hosting providers) to ensure the operation of the service. Data sharing with such providers is carried out under confidentiality agreements.
8.3. Kiges Uptime may share aggregated and anonymized statistical data with third parties for the purpose of analysis and service improvement.
9. User Rights
9.1. The User has the right to:
9.1.1. Request information about the personal data processed by Kiges Uptime.
9.1.2. Demand clarification, blocking, or destruction of their personal data if it is incomplete, outdated, inaccurate, or unlawfully obtained.
9.1.3. Withdraw consent to the processing of personal data by sending a notification to info@kiges.cc.
9.1.4. Delete their account and all associated data by contacting support.
9.2. Upon account deletion, Kiges Uptime deletes the User's data within a reasonable time, except for data that must be stored in accordance with the legislation of the Republic of Serbia.
10. Data Deletion
10.1. The User can delete their monitoring data, status page, and incident history at any time through the service interface.
10.2. When a status page is deleted, all associated data, including incident information and subscribers, is deleted without the possibility of recovery.
10.3. Kiges Uptime reserves the right to delete data of inactive accounts after 12 (twelve) months from the date of the User's last activity.
11. Cookies and Analytics
11.1. Kiges Uptime uses cookies to ensure the operation of authorization and remember User settings.
11.2. On Users' status pages, cookies are used minimally and only to ensure correct page display.
11.3. Kiges Uptime may collect aggregated anonymous statistics on status page visits to improve the service.
12. Additional Conditions
12.1. Kiges Uptime reserves the right to make changes to this document. The User undertakes to independently monitor the current version.
12.2. All questions regarding data processing in Kiges Uptime should be sent to: info@kiges.cc.
12.3. This document is an integral part of the Public Offer for the provision of services as currently in force and the general Kiges Privacy Policy, available at: https://help.kiges.cc/en/documents-rules/kiges-privacy-policy?app=kiges