Effective date: September 21, 2026
This Refund Policy (hereinafter – the Policy) is an integral part of the Public Offer and regulates the procedure and conditions for refunding money to the Customers of the Service – the unified subscription service Kiges One, located at https://one.kiges.cc.
1. General Provisions
1.1. This Policy applies to all payments made by the Customer in the course of using the Service.
1.2. The fact of payment for services means full agreement of the Customer with the conditions of this Policy.
1.3. Contractor: Olga Gib.
1.4. Kiges One is a unified subscription that provides access to a set of Kiges services (Included Services) included in the Customer's Subscription Tier. The subscription is a single indivisible product.
2. Refund Conditions
2.1. Refunds are made exclusively for unused full months of the subscription.
2.2. Refunds are not made in the following cases: - when purchasing access for a period of one month; - when choosing a monthly subscription (regardless of the date of the refund request); - for the current (already started) month, regardless of the date of the request.
2.3. When purchasing access for several months, the Customer has the right to a refund for months that have not started (future months).
Example: If the subscription is paid for 3 months and the current month has already started (e.g., the 1st), the refund is made only for the remaining 2 months that have not started.
2.4. No partial refunds are made for individual Included Services within the subscription. Refunds are made only for the subscription as a whole. The Customer cannot demand a refund for a part of the subscription corresponding to one or several Included Services.
2.5. Changes to the composition of Subscription Tiers, removal of Kiges services from a Subscription Tier, or discontinuation of individual Kiges services do not entitle the Customer to a refund for the current Subscription Period. In such cases, the Customer may cancel the subscription renewal for future Subscription Periods.
2.6. When downgrading to a lower Subscription Tier, no refund or price recalculation is made for the current Subscription Period; the new tier takes effect from the start of the next Subscription Period.
3. Refund Procedure
3.1. To apply for a refund, the Customer must contact the Service's support team, providing: - full name or account login; - date and amount of payment; - reason for the request.
3.2. Refunds are made within 30 (thirty) calendar days from the moment of receiving the Customer's request.
3.3. Refunds are made to the bank card or account used by the Customer during payment.
4. Grounds for Refusal of Refund
4.1. The Contractor has the right to refuse a refund and block access to the Service without compensation in the following cases: - violation by the Customer of the terms of the Public Offer; - violation by the Customer of the terms of any Included Service (its Public Offer or other legal documents); - use of the Service or the Included Services for illegal purposes, including distribution of prohibited content, fraudulent activities, phishing; - violation of intellectual property rights of third parties; - distribution of spam, viruses, or malicious software through the Service or the Included Services; - attempts to bypass security systems, subscription verification mechanisms, or access restrictions; - sharing, reselling, or transferring access to the subscription or the Included Services to third parties; - attempts to circumvent subscription restrictions or exploit Subscription Tier features in a manner inconsistent with their intended purpose.
4.2. The decision to refuse a refund may be appealed by the Customer by contacting the support team by email.
5. Additional Provisions
5.1. The Contractor is not liable for delays in refunds caused by the actions of payment systems or banks.
5.2. The Contractor reserves the right to make changes to this Policy. The Customer undertakes to independently monitor the current version of the Policy.
5.3. All disputed issues related to refunds are resolved through email correspondence in accordance with Section 11 of the Public Offer.
6. Contractor's Details
Olga Gib
Email: info@kiges.cc
Website: https://one.kiges.cc
This Policy is an integral part of the Public Offer for the provision of services dated September 21, 2026.