Effective date: July 22, 2026
This document is a supplement to the general Kiges Privacy Policy and regulates data processing issues specific to the Kiges Desk service — a platform for creating help centers and knowledge bases.
1. General Provisions
1.1. This document supplements the general Kiges Privacy Policy and applies in conjunction with it. In case of discrepancies between the documents regarding Kiges Desk, this document prevails.
1.2. Use of the Kiges Desk service implies the User's consent to the terms of this document and the general Kiges Privacy Policy.
1.3. Terms used in this document are applied in the meanings defined in the general Kiges Privacy Policy and the Public Offer.
2. Data Processed within Kiges Desk
2.1. To ensure the functionality of the Kiges Desk service, the following categories of data are processed:
2.1.1. Account data: email address, password (hashed), User's name, notification settings.
2.1.2. Help center data: help center name, articles, guides, categories and sections, appearance settings (theme, logo, branded elements), domain name (when using a custom domain).
2.1.3. Knowledge base data: articles, documentation, instructions created by the User, attached files and media content, tags and categories for content organization.
2.1.4. User inquiry data: questions, comments, and inquiries submitted by help center visitors, visitors' email addresses, inquiry status and correspondence history.
2.1.5. Payment data: tariff information, payment history, bank card details (processed by the payment system; Kiges Desk does not store full bank card data).
2.2. Kiges Desk does not request or process special categories of personal data (information about health, racial or ethnic origin, political opinions, religious beliefs, etc.).
3. Purposes of Data Processing
3.1. Data is processed for the following purposes:
3.1.1. Creating and publishing articles, guides, and documentation in the User's help center.
3.1.2. Organizing and structuring the knowledge base for convenient information search by visitors.
3.1.3. Processing inquiries and questions from help center visitors.
3.1.4. Generating visit statistics and analytics on article views and inquiries.
3.1.5. Ensuring User authorization and access to service features.
3.1.6. Invoicing and payment processing.
3.1.7. Providing technical support.
4. Help Center Content and Knowledge Base
4.1. The User creates and manages help center content, including articles, guides, categories, and sections, through the Kiges Desk service interface.
4.2. Kiges Desk stores the content created by the User, including article texts, attachments, and structure settings, for display to help center visitors.
4.3. The User is responsible for ensuring that the content they publish does not violate the rights of third parties, including copyright, and complies with applicable legislation.
4.4. Kiges Desk is not liable for the content of articles and documentation created by the User.
5. Help Centers and Public Data
5.1. Information placed by the User in the help center is publicly available unless the User has configured access restrictions.
5.2. Kiges Desk is not liable for the content placed by the User in their help center, including articles, guides, and responses to inquiries.
5.3. The User undertakes not to place information in the help center that violates applicable legislation, the rights of third parties, or the terms of the Public Offer.
6. Help Center Visitors and Inquiries
6.1. Help center visitors are persons who access the User's articles, guides, and knowledge base, as well as those who submit inquiries or questions.
6.2. Visitors' email addresses are used exclusively for processing their inquiries and sending notifications about the status of their questions and are not shared with third parties.
6.3. Visitors can request deletion of their data and inquiries at any time by contacting support.
6.4. The User is responsible for complying with personal data legislation when collecting and processing data from their help center visitors.
7. Data Storage and Protection
7.1. Help center data (articles, inquiries, attachments) is stored for the duration of the User's use of the service, after which it is deleted upon the User's request or upon termination of service use.
7.2. Kiges Desk takes technical and organizational measures to protect User data, including encrypting data transmission via HTTPS, restricting employee access to data, and regular backups.
7.3. In the event of a data security breach, Kiges Desk takes measures to eliminate the breach and notifies affected Users within a reasonable time.
8. Data Sharing with Third Parties
8.1. Kiges Desk does not share Users' personal data with third parties, except in cases provided for by the legislation of the Republic of Serbia.
8.2. Kiges Desk may use the services of third-party providers (payment systems, email sending services, hosting providers) to ensure the operation of the service. Data sharing with such providers is carried out under confidentiality agreements.
8.3. Kiges Desk may share aggregated and anonymized statistical data with third parties for the purpose of analysis and service improvement.
9. User Rights
9.1. The User has the right to:
9.1.1. Request information about the personal data processed by Kiges Desk.
9.1.2. Demand clarification, blocking, or destruction of their personal data if it is incomplete, outdated, inaccurate, or unlawfully obtained.
9.1.3. Withdraw consent to the processing of personal data by sending a notification to info@kiges.cc.
9.1.4. Delete their account and all associated data by contacting support.
9.2. Upon account deletion, Kiges Desk deletes the User's data within a reasonable time, except for data that must be stored in accordance with the legislation of the Republic of Serbia.
10. Data Deletion
10.1. The User can delete their articles, knowledge bases, and inquiries at any time through the service interface.
10.2. When a help center is deleted, all associated data, including articles, inquiries, and visitor data, is deleted without the possibility of recovery.
10.3. Kiges Desk reserves the right to delete data of inactive accounts after 12 (twelve) months from the date of the User's last activity.
11. Cookies and Analytics
11.1. Kiges Desk uses cookies to ensure the operation of authorization and remember User settings.
11.2. On Users' help center pages, cookies are used minimally and only to ensure correct page display and remember visitor preferences.
11.3. Kiges Desk may collect aggregated anonymous statistics on help center visits to improve the service.
12. Additional Conditions
12.1. Kiges Desk reserves the right to make changes to this document. The User undertakes to independently monitor the current version.
12.2. All questions regarding data processing in Kiges Desk should be sent to: info@kiges.cc.
12.3. This document is an integral part of the Public Offer for the provision of services as currently in force and the general Kiges Privacy Policy, available at: https://help.kiges.cc/ru/dokumenty-i-pravila/politika-konfidencialnosti-kiges?app=kiges