Effective date: August 6, 2026
This Refund Policy (hereinafter – the Policy) is an integral part of the Terms of Use and regulates the procedure and conditions for refunding money to the Users of the Platform – the freelance platform Kiges Talent, located at https://talent.kiges.cc.
1. General Provisions
1.1. This Policy applies to all payments made by the User in the course of using the Platform, including payments for Subscriptions, One-time Projects, and the Operator's Commission.
1.2. The fact of payment for services means full agreement of the User with the conditions of this Policy.
1.3. Operator: Olga Gib.
1.4. Terms used in this Policy are applied in the meanings defined in the Terms of Use of Kiges Talent.
2. Refunds for Subscriptions
2.1. Refunds for Subscriptions are made exclusively for unused future paid periods.
2.2. Refunds are NOT made in the following cases: - when purchasing a Subscription for a period of one month (or one period); - when choosing a monthly Subscription (regardless of the date of the refund request); - for the current (already started) period, regardless of the date of the request and the number of remaining minutes.
2.3. When purchasing a Subscription for several periods, the User has the right to a refund for periods that have not started (future periods).
Example: If a Subscription is paid for 3 months and the current month has already started (e.g., the 1st), the refund is made only for the remaining 2 months that have not started.
2.4. Unused minutes of the current period are NOT subject to refund or monetary compensation under any circumstances.
2.5. The Commission paid for the purchase of a Subscription is NOT subject to refund.
3. Refunds for One-time Projects
3.1. Funds placed in Escrow for a One-time Project may be returned to the Client ONLY if the Specialist has not commenced the performance of the Project and has not provided any deliverables.
3.2. If the Specialist has commenced the performance of the Project, provided any deliverables, or performed any work within the scope of the Project, the funds in Escrow are NOT subject to refund, regardless of the degree of completion, quality, or the Client's subjective assessment of the results.
3.3. The decision on the release or return of funds from Escrow is made by the Operator at its sole discretion based on the evidence provided by the parties. The Operator's decision is final and is not subject to appeal or review by judicial or other authorities.
3.4. The Commission charged for the One-time Project is NOT subject to refund in all cases, including in cases of a full refund of the Project funds from Escrow.
3.5. If a One-time Project is terminated by agreement of the parties before its completion, the funds in Escrow are distributed between the Client and the Specialist in proportion to the work performed, as determined by the Operator at its sole discretion. The Commission is non-refundable.
4. Refund Procedure
4.1. To apply for a refund, the User must contact the Platform's support team, providing: - full name or account login; - order number and amount of payment; - reason for the request.
4.2. Refunds are made within 30 (thirty) calendar days from the moment of receiving the User's request.
4.3. Refunds are made to the bank card or account used by the User during payment.
4.4. The Operator is not liable for delays in refunds caused by the actions of payment providers or banks.
5. Grounds for Refusal of Refund
5.1. The Operator has the right to refuse a refund and block access to the Platform without compensation in the following cases: - violation by the User of the terms of the Terms of Use; - use of the Platform for illegal purposes, including distribution of prohibited content, fraudulent activities, phishing, money laundering; - violation of intellectual property rights of third parties; - distribution of spam, viruses, or malicious software through the Platform; - attempts to bypass security systems or conduct attacks on the Platform; - circumvention of the Platform's settlement system; - provision of false information during registration or when submitting a refund request; - suspicious or fraudulent activity related to the refund request.
5.2. The decision to refuse a refund may be appealed by the User by contacting the support team by email.
5.3. In case of blocking or termination of access to the Platform, the User is not entitled to a refund of funds for the current paid period, unused minutes, Commission, or funds in Escrow that were released in accordance with the Platform's rules before the blocking.
6. Additional Provisions
6.1. The Operator reserves the right to make changes to this Policy unilaterally and without prior notice. The User undertakes to independently monitor the current version of the Policy.
6.2. All disputed issues related to refunds are resolved through email correspondence in accordance with Section 16 of the Terms of Use.
6.3. The current legislation of the Republic of Serbia applies to this Policy.
7. Operator's Details
Olga Gib
Email: info@kiges.cc
Website: https://talent.kiges.cc
This Policy is an integral part of the Terms of Use of Kiges Talent dated August 6, 2026.