Effective date: October 10, 2026
This Refund Policy (hereinafter – the Policy) is an integral part of the Public Offer and regulates the procedure and conditions for refunding money to the Customers of the Service – the customer relationship management platform Kiges CRM, located at https://crm.kiges.cc.
1. General Provisions
1.1. This Policy applies to all payments made by the Customer in the course of using the Service.
1.2. The fact of payment for services means full agreement of the Customer with the conditions of this Policy.
1.3. Contractor: Olga Gib.
2. Refund Conditions
2.1. Refunds are made exclusively for unused full months of access to the Service.
2.2. Refunds are not made in the following cases: - when purchasing access for a period of one month; - when choosing a monthly tariff (regardless of the date of the refund request); - for the current (already started) month, regardless of the date of the request.
2.3. When purchasing access for several months, the Customer has the right to a refund for months that have not started (future months).
Example: If access is paid for 3 months and the current month has already started (e.g., the 1st), the refund is made only for the remaining 2 months that have not started.
3. Refund Procedure
3.1. To apply for a refund, the Customer must contact the Service's support team, providing: - full name or account login; - date and amount of payment; - reason for the request.
3.2. Refunds are made within 30 (thirty) calendar days from the moment of receiving the Customer's request.
3.3. Refunds are made to the bank card or account used by the Customer during payment.
4. Grounds for Refusal of Refund
4.1. The Contractor has the right to refuse a refund and block access to the Service without compensation in the following cases: - violation by the Customer of the terms of the Public Offer; - entering into the Service illegally obtained data, illegal, offensive, discriminatory, or harmful content; - entering personal data of third parties collected without a lawful basis or consent, or in violation of applicable data protection legislation; - violation of intellectual property rights of third parties; - use of the Service for phishing, fraud, or distribution of malicious software; - use of the Service for spam distribution or unsolicited mass communications in violation of applicable legislation; - attempts to bypass security systems or conduct attacks on the Service; - abuse of the Service by the Customer's Team Members, where such abuse results from the Customer's failure to properly manage access rights.
4.2. The decision to refuse a refund may be appealed by the Customer by contacting the support team by email.
5. Additional Provisions
5.1. The Contractor is not liable for delays in refunds caused by the actions of payment systems or banks.
5.2. The Contractor reserves the right to make changes to this Policy. The Customer undertakes to independently monitor the current version of the Policy.
5.3. All disputed issues related to refunds are resolved through email correspondence in accordance with Section 12 of the Public Offer.
6. Contractor's Details
Olga Gib
Email: info@kiges.cc
Website: https://crm.kiges.cc
This Policy is an integral part of the Public Offer for the provision of services dated October 10, 2026.