Effective date: September 8, 2026
This document is a supplement to the general Kiges Privacy Policy and regulates data processing issues specific to the Kiges AI service — an AI platform for AI-powered chat assistants and AI app/bot building, located at https://ai.kiges.cc.
1. General Provisions
1.1. This document supplements the general Kiges Privacy Policy and applies in conjunction with it. In case of discrepancies between the documents regarding Kiges AI, this document prevails.
1.2. Use of the Kiges AI service implies the User's consent to the terms of this document and the general Kiges Privacy Policy.
1.3. Terms used in this document are applied in the meanings defined in the general Kiges Privacy Policy and the Public Offer.
2. Data Processed within Kiges AI
2.1. To ensure the functionality of the Kiges AI service, the following categories of data are processed:
2.1.1. Account data: email address, password (hashed), User's name, notification settings, API keys.
2.1.2. AI Chat data: conversation history, Prompts, AI Outputs, conversation metadata (timestamps, model used, token counts).
2.1.3. AI Builder data: AI App configurations, Prompts, conversation flows, integrations, model settings, deployment configurations.
2.1.4. AI App data: End User interactions with AI Apps created by the User, including End User inputs, AI Outputs, conversation history, usage logs.
2.1.5. Input data: any text, files, images, code, or other materials provided by the User or End Users to the AI features as input.
2.1.6. Payment data: tariff information, payment history, bank card details (processed by the payment provider; Kiges AI does not store full payment data). From the payment provider, Kiges AI may receive partial (masked) card data, which is displayed in the "Payment Methods" section of Kiges Pay for the purpose of identifying the User's payment method. Such partial data does not allow a payment to be made and cannot be used for unauthorized debiting of funds.
2.1.7. Technical data: IP address, browser information, access time, cookies, API request logs, model usage logs.
2.2. Kiges AI does not request or process special categories of personal data (information about health, racial or ethnic origin, political opinions, religious beliefs, etc.). The User must NOT input special categories of personal data into the AI features.
2.3. Kiges AI does not verify the accuracy of the data provided by Users about themselves and is not responsible for their reliability.
3. AI-Specific Data Processing
3.1. Prompts and AI Outputs are processed and stored for the purpose of providing the Service, including:
3.1.1. Generating AI responses and conversation history.
3.1.2. Providing AI Builder functionality and AI App deployment.
3.1.3. Safety monitoring, abuse prevention, and content moderation.
3.1.4. Service improvement, including model evaluation and quality assurance.
3.2. The User acknowledges that Prompts, AI Outputs, and Input data may be processed by third-party AI model providers (e.g., OpenAI, Anthropic, Google, or other providers) for the purpose of generating AI responses. The User should NOT input confidential, sensitive, or personal data into the AI features.
3.3. Kiges AI does not control and is not responsible for the data processing practices of third-party AI model providers. The User is responsible for reviewing and complying with the terms of service and privacy policies of such providers.
3.4. Conversation history and AI App data are stored for the period of the User's use of the Service and may be deleted by the User through the service interface.
3.5. Kiges AI may use aggregated and anonymized data derived from Prompts and AI Outputs for the purpose of service improvement, model evaluation, and analytics. Such aggregated data does not contain personally identifiable information.
4. End User Data
4.1. When the User deploys AI Apps using the AI Builder, End Users may interact with such AI Apps and provide input data (text, files, etc.).
4.2. The User is SOLELY responsible for:
4.2.1. Complying with data protection legislation (GDPR, CCPA, and equivalent legislation) regarding End User data.
4.2.2. Providing privacy notices and obtaining any necessary consents from End Users.
4.2.3. Fulfilling data subject requests (access, deletion, rectification) from End Users.
4.2.4. Ensuring that End User data is processed lawfully and that End Users are informed about the use of AI.
4.3. Kiges AI processes End User data on behalf of the User as a data processor. The User acts as the data controller and bears full responsibility for the lawful collection, storage, and use of End User data.
4.4. Kiges AI is not responsible for the User's compliance with data protection legislation regarding End User data.
4.5. The User must inform End Users that they are interacting with an AI system and obtain any consents required by applicable law.
5. Purposes of Data Processing
5.1. Data is processed for the following purposes:
5.1.1. Providing AI Chat and AI Builder functionality.
5.1.2. Generating, storing, and displaying AI Outputs and conversation history.
5.1.3. Deploying and maintaining AI Apps.
5.1.4. Safety monitoring, abuse prevention, and content moderation.
5.1.5. Service improvement, including model evaluation and quality assurance.
5.1.6. Ensuring User authorization and access to service features.
5.1.7. Invoicing and payment processing.
5.1.8. Providing technical support.
5.1.9. Sending notifications to the User about service status and account.
6. Data Storage and Protection
6.1. AI Chat data, AI Builder data, and AI App data are stored for the period of use of the Service and for a reasonable period thereafter, except for data that must be stored in accordance with applicable legislation.
6.2. Kiges AI takes technical and organizational measures to protect User data, including encrypting data transmission via HTTPS, restricting employee access to data, and regular backups.
6.3. In the event of a data security breach, Kiges AI takes measures to eliminate the breach and notifies affected Users within a reasonable time.
6.4. Kiges AI does not guarantee absolute data security and is not liable for the disclosure of data resulting from circumstances beyond the Contractor's control, including hacker attacks, failures of third-party services (including AI model providers), or actions of government authorities.
6.5. The User is advised not to input confidential, sensitive, or personal data into the AI features, as such data may be processed by third-party AI model providers.
7. Data Sharing with Third Parties
7.1. Kiges AI does not share Users' personal data with third parties, except in cases provided for by the legislation of the Republic of Serbia.
7.2. Kiges AI may use the services of third-party providers (payment providers, AI model providers, hosting providers, analytics services) to ensure the operation of the service. Data sharing with such providers is carried out under confidentiality agreements.
7.3. Kiges AI may share aggregated and anonymized statistical data with third parties for the purpose of analysis and service improvement.
7.4. Kiges AI may share User data with authorized state authorities of the Republic of Serbia on the grounds and in the manner established by the legislation of the Republic of Serbia.
7.5. The User acknowledges that Prompts, AI Outputs, and Input data may be shared with third-party AI model providers for the purpose of generating AI responses. Kiges AI is not responsible for the data processing practices of such providers.
8. User Rights
8.1. The User has the right to:
8.1.1. Request information about the personal data processed by Kiges AI.
8.1.2. Demand clarification, blocking, or destruction of their personal data if it is incomplete, outdated, inaccurate, or unlawfully obtained.
8.1.3. Withdraw consent to the processing of personal data by sending a notification to info@kiges.cc.
8.1.4. Delete their account and all associated data by contacting support.
8.2. Upon account deletion, Kiges AI deletes the User's data within a reasonable time, except for data that must be stored in accordance with applicable legislation (e.g., transaction data, abuse prevention logs).
8.3. The User is responsible for fulfilling data subject requests (access, deletion, rectification) from their End Users, as Kiges AI processes End User data on behalf of the User.
9. Data Deletion
9.1. The User can delete their AI Chat conversations, AI Apps, Prompts, and conversation history at any time through the service interface.
9.2. When an account is deleted, all associated data, including AI Chat conversations, AI Apps, Prompts, conversation history, and configurations, is deleted without the possibility of recovery, except for data subject to mandatory storage by law.
9.3. Kiges AI reserves the right to delete data of inactive accounts after 12 (twelve) months from the date of the User's last activity.
9.4. The Contractor is not liable for any losses of the User arising from the deletion of data, including loss of AI Apps, Prompts, or conversation history.
10. Cookies and Analytics
10.1. Kiges AI uses cookies to ensure the operation of authorization and remember User settings.
10.2. Kiges AI may collect aggregated anonymous statistics on service usage to improve the service.
10.3. Disabling cookies may result in the inability to access parts of the service that require authorization.
11. Additional Conditions
11.1. Kiges AI reserves the right to make changes to this document. The User undertakes to independently monitor the current version.
11.2. All questions regarding data processing in Kiges AI should be sent to: info@kiges.cc.
11.3. This document is an integral part of the Public Offer for the provision of services dated September 8, 2026 and the general Kiges Privacy Policy, available at: https://help.kiges.cc/en/documents-rules/kiges-privacy-policy?app=kiges