Public Contract-Offer for the Provision of Services (Public Offer) dated July 22, 2026
This public offer (hereinafter – the Offer) is a proposal from Olga Gib (hereinafter – the Contractor) to enter into an agreement for the provision of access to the platform for creating, managing, and scaling bots Kiges Bots (hereinafter – the Service).
1. General Provisions
1.1. This Offer is a public proposal by the Contractor to enter into an agreement for the provision of services on the terms set forth below.
1.2. Use of the Service constitutes full and unconditional acceptance of the terms of this Offer by the Customer.
1.3. If the Customer does not agree with the terms of the Offer, they must not use the Service or pay for the services.
1.4. The terms of the Offer may be changed by the Contractor unilaterally. The new version of the Offer takes effect from the moment of its publication on the website kiges.cc.
2. Basic Terms and Definitions
2.1. Service – the Kiges Bots platform, providing tools for visual bot flow design, user analytics, bot creation, management, and scaling.
2.2. Customer – an individual or legal entity using the Service to create and manage bots.
2.3. Bot – an automated program created by the Customer using the Service and interacting with users through messaging platforms (currently Telegram; Discord, Slack, Instagram, Facebook Messenger, Viber, Microsoft Teams, and others may be added in the future).
2.4. Messaging Platform – a third-party service (e.g., Telegram) through which Bots interact with users.
2.5. Pricing Plan – a set of services and their cost offered by the Contractor for the use of the Service.
3. Subject of the Agreement
3.1. The Contractor undertakes to provide the Customer with access to the Kiges Bots Service for creating, managing, and scaling bots, and the Customer undertakes to pay for the services in accordance with the selected Pricing Plan.
3.2. Access to the Service is provided on the terms determined by the selected Pricing Plan published on the website kiges.cc.
3.3. The Service is provided in Beta status. This means that the Service is in the testing and refinement stage. The Contractor does not guarantee uninterrupted operation of the Service, the absence of errors, bugs, or inaccuracies in its operation. The Contractor undertakes to take reasonable measures to minimize interruptions and eliminate identified errors.
4. Rights and Obligations of the Parties
4.1. The Contractor has the right to:
4.1.1. Change the terms of the Offer, Pricing Plans, and functionality of the Service with prior notice to the Customer.
4.1.2. Suspend the Customer's access to the Service in case of violation of the terms of the Offer.
4.1.3. Limit or discontinue support for individual Messaging Platforms.
4.2. The Contractor is obliged to:
4.2.1. Provide the Customer with access to the Service in accordance with the selected Pricing Plan.
4.2.2. Provide technical support for the Service.
4.2.3. Take measures to protect the Customer's data in accordance with the Privacy Policy.
4.3. The Customer has the right to:
4.3.1. Use the Service within the limits established by the selected Pricing Plan.
4.3.2. Contact the technical support service.
4.3.3. Refuse to use the Service with a refund in accordance with the Refund Policy.
4.4. The Customer is obliged to:
4.4.1. Comply with the terms of this Offer and applicable legislation.
4.4.2. Not use the Service to create Bots that violate legislation, the rights of third parties, or the rules of the respective Messaging Platforms.
4.4.3. Not use the Service for sending spam, phishing, malicious content, or other illegal activities.
4.4.4. Independently ensure compliance with the requirements of the Messaging Platforms through which the Customer's Bots operate.
5. Payment Terms
5.1. The cost of services is determined by the selected Pricing Plan published on the website kiges.cc.
5.2. Payment is made in the manner and on the terms specified on the website kiges.cc.
5.3. Access to the Service is provided after payment is received.
5.4. The Contractor has the right to change the cost of services with prior notice to the Customer at least 14 (fourteen) calendar days in advance.
6. Refunds
6.1. Refunds are made in accordance with the Refund Policy, which is an integral part of this Offer.
7. Liability
7.1. The Service is provided in Beta status. The Customer acknowledges and agrees that:
7.1.1. The Service may contain errors, bugs, inaccuracies, and unfinished features.
7.1.2. The Service functionality may change, be added, or removed without prior notice.
7.1.3. Certain features may not work correctly or may be unavailable.
7.1.4. The Service may be temporarily suspended for maintenance, updates, or bug fixes.
7.2. The Contractor is not liable for:
7.2.1. The content of Bots created by the Customer.
7.2.2. Actions or inaction of Messaging Platforms, including changes to their rules, suspension, or termination of operation.
7.2.3. Violation by the Customer of legislation or the rights of third parties.
7.2.4. Losses arising from disruptions in the operation of Messaging Platforms.
7.2.5. Blocking of the Customer's Bots by Messaging Platforms.
7.2.6. Any direct, indirect, incidental, special, or consequential damages arising from the use or inability to use the Service, including, but not limited to, loss of data, profit, revenue, or business opportunities.
7.2.7. Loss of data, Bot settings, or configurations resulting from failures, errors, updates, or maintenance work.
7.2.8. Incompatibility of the Service with any Messaging Platforms, browsers, devices, or third-party services.
7.2.9. Interruption of the Service, reduced speed or connection quality.
7.3. The Contractor provides no warranties, express or implied, regarding the Service, including warranties of merchantability, fitness for a particular purpose, and non-infringement of third-party rights. The Service is provided on an "as is" and "as available" basis.
7.4. The Contractor does not guarantee compatibility of the Service with all Messaging Platforms and preservation of functionality when the API or rules of such Platforms change.
7.5. The Contractor takes measures to protect the Customer's data, but does not guarantee absolute protection against unauthorized access, loss, or damage to data resulting from force majeure, technical failures, or errors.
7.6. The aggregate liability of the Contractor to the Customer for all claims is limited to the amount of the last payment actually made by the Customer for the use of the Service.
7.7. The Customer undertakes to compensate the Contractor for all losses caused by violation of the terms of the Offer, including legal and representation costs.
7.8. The Customer acknowledges that they use the Service in Beta status at their own risk and bears full responsibility for the consequences of using the Service, including data loss, business interruptions, and other negative consequences.
8. Confidentiality
8.1. The Contractor ensures the protection of the Customer's data in accordance with the Privacy Policy and the document "Privacy and Data in Kiges Bots".
8.2. The Contractor does not disclose the Customer's data to third parties, except as required by legislation.
9. Dispute Resolution
9.1. All disputes and disagreements arising from the relationship between the Customer and the Contractor shall be resolved exclusively through pre-trial proceedings by correspondence via email.
9.2. A Customer with a claim must send it in writing or electronically to the Contractor's email address, describing the essence of the claim and the proposed method of resolution.
9.3. The Contractor notifies the Customer of the results of the claim review within 30 (thirty) calendar days from the date of its receipt.
9.4. The parties undertake to make all reasonable efforts to reach an agreement through pre-trial proceedings. The Customer agrees not to go to court and not to initiate legal proceedings regarding disputes related to the use of the Service, and to resolve all disputed matters through email correspondence.
9.5. The legislation of the Republic of Serbia applies to this Offer and the relations between the Customer and the Contractor.
10. Other Conditions
10.1. The Contractor has the right to change the functionality of the Service, add or remove supported Messaging Platforms, and introduce new features and tools.
10.2. The Contractor has the right to add new Messaging Platforms (Discord, Slack, Instagram, Facebook Messenger, Viber, Microsoft Teams, and others) at its discretion. The availability of specific Platforms may depend on the Pricing Plan.
10.3. All proposals and questions regarding the use of the Service should be sent to: info@kiges.cc.
10.4. The current version of the Offer is posted at: https://help.kiges.cc/en/documents-rules/kiges-bots-terms-service?app=kiges-bots
11. Contractor's Details
Olga Gib
Email: info@kiges.cc