Effective date: July 22, 2026
This Refund Policy (hereinafter – the Policy) is an integral part of the Public Offer and regulates the procedure and conditions for refunding money to the Customers of the Service.
1. General Provisions
1.1. This Policy applies to all payments made by the Customer in the course of using the Service – the Kiges Bots platform for creating, managing, and scaling bots.
1.2. The fact of payment for services means full agreement of the Customer with the conditions of this Policy.
1.3. Contractor: Olga Gib.
2. Refund Conditions
2.1. Refunds are issued exclusively for unused full months of access to the Service.
2.2. Refunds are not issued in the following cases:
- when purchasing access for a period of one month; - when choosing a monthly pricing plan (regardless of the date of the refund request); - for the current (already started) month, regardless of the date of the request.
2.3. When purchasing access for several months, the Customer has the right to a refund for unstarted (future) months.
Example: If access is paid for 3 months and the current month has already started (e.g., the 1st), the refund is issued only for the remaining 2 unstarted months.
3. Refund Procedure
3.1. To request a refund, the Customer must contact the Service support team, providing:
- full name or account login; - date and amount of payment; - bank card or account details for the refund; - reason for the request.
3.2. Refunds are processed within 30 (thirty) calendar days from the date of receipt of the Customer's request.
3.3. The refund is made to the bank card or account specified by the Customer during payment.
4. Grounds for Refund Refusal
4.1. Refunds are not issued in the following cases:
- violation by the Customer of the terms of the Offer, resulting in account blocking; - use of the Service to create bots that violate legislation or the rules of messaging platforms; - detection of fraud or abuse by the Customer; - full use of the paid period.
5. Final Provisions
5.1. The Contractor reserves the right to make changes to this Policy. The Customer undertakes to independently monitor the current version of the Policy.
5.2. All disputed issues related to refunds are resolved through email correspondence in accordance with Section 9 of the Public Offer.
5.3. The Contractor may request additional information from the Customer necessary to process the refund.
6. Contractor's Details
Olga Gib
Email: info@kiges.cc
This Policy is an integral part of the Public Offer for the provision of services as currently in force.