Public Contract-Offer for the Provision of Services (Public Offer) dated October 10, 2026
This public offer (hereinafter – the Offer) is a proposal from Olga Gib (hereinafter – the Contractor) to enter into an agreement for the provision of access to the customer relationship management platform Kiges CRM (hereinafter – the Service), located at https://crm.kiges.cc.
1. General Provisions
1.1. This Offer is a public proposal by the Contractor to enter into an agreement for the provision of services on the terms set forth below.
1.2. Use of the Service constitutes full and unconditional acceptance of the terms of this Offer by the Customer.
1.3. If the Customer does not agree with the terms of the Offer, they must not use the Service or pay for the services.
1.4. The Offer takes effect from the moment of its acceptance by the Customer, which is confirmed by the fact of registration on the platform and/or payment for services.
1.5. The Service is provided in Beta status. This means that the Service is in the testing and refinement stage. The Contractor does not guarantee uninterrupted operation of the Service, the absence of errors, bugs, or inaccuracies in its operation. The Contractor undertakes to take reasonable measures to minimize interruptions and eliminate identified errors.
2. Basic Terms and Definitions
2.1. Contractor – Olga Gib providing access to the Kiges CRM platform.
2.2. Customer – an individual or legal entity that accepts this Offer and uses the Service.
2.3. Service – the Kiges CRM platform located at https://crm.kiges.cc, which allows Customers to maintain client records, manage deals and sales pipelines, tasks, communications, team access, and analytics.
2.4. Workspace – the Customer's environment within the Service, containing CRM records, settings, sales pipelines, and Team Members.
2.5. CRM Data – any data entered by the Customer or their Team Members into the Service, including data about the Customer's clients and counterparties (names, contact details, companies, deals, notes, tasks, communication history, and attached files).
2.6. Team Member – a person invited by the Customer to the Workspace and granted access with an assigned role and permissions (employee, manager, administrator, etc.).
2.7. Tariff – a subscription plan that determines the set of available features, limits, and terms of use of the Service.
2.8. Services – a set of services provided by the Contractor within the Service, including, but not limited to, access to CRM functionality, storage and processing of CRM Data, team access management, analytics, and technical support.
3. Subject of the Agreement
3.1. The Contractor undertakes to provide the Customer with access to the Service, which allows maintaining client records, managing deals and sales pipelines, creating and assigning tasks, managing Team Member access, and using analytics tools.
3.2. The Customer accepts the terms of the Offer by registering on the platform and starting to use the Service.
3.3. The Contractor grants the Customer the right to use the Service on the terms specified in this Offer.
3.4. The Service is provided in Beta status. The Contractor does not guarantee uninterrupted operation of the Service, the absence of errors, bugs, or inaccuracies. The Contractor undertakes to take reasonable measures to minimize interruptions and eliminate identified errors.
4. Rights and Obligations of the Parties
4.1. The Contractor undertakes to:
- Ensure the operability of the Service and its availability to the Customer within the technical capabilities and conditions provided for by this Offer, except for the cases provided for in Section 9 of this Offer. - Provide technical support in case of problems with the use of the Service related to technical malfunctions on the Contractor's side. - Ensure the confidentiality of the Customer's information in accordance with the privacy policy and applicable legislation.
4.2. The Customer undertakes to:
4.2.1. Use the Service in accordance with the terms of this Offer and applicable legislation.
4.2.2. Pay for the services in accordance with the terms specified in the "Payment Terms" section.
4.2.3. Not use the Service for storing or processing illegally obtained data, distributing illegal content, or conducting illegal operations.
4.2.4. Provide accurate and complete information when registering and using the Service.
4.2.5. Bear full responsibility for the security of their account credentials and not disclose them to third parties.
4.2.6. Not use the Service for distributing spam, unsolicited communications, viruses, malicious software, and other content that may harm the Service or its users.
4.2.7. Not interfere with the operation of the Service, not attempt to bypass security systems, and not conduct attacks on the Service.
4.2.8. Not use the Service for fraudulent activities, including, but not limited to, phishing, fraud with payment systems, etc.
4.2.9. Comply with all applicable laws and regulations when using the Service.
4.2.10. Not use the Service for storing or processing data that violates the intellectual property rights or personal data rights of third parties.
4.2.11. Bear responsibility for all actions performed using their account and Workspace, regardless of whether they were performed by the Customer themselves, their Team Members, or third parties who gained access to their account.
4.2.12. Not use the Service for purposes that may harm the reputation of the Contractor or its partners.
4.2.13. Bear responsibility for all financial transactions conducted through the Service, including, but not limited to, payment for services and refunds.
4.2.14. Not use the Service for political campaigning, distributing extremist materials, or other activities that may be deemed illegal under applicable legislation.
4.2.15. Ensure the availability of a lawful basis for processing the personal data of their clients entered into the Service.
4.2.16. Inform Team Members about the processing of their personal data and assign them appropriate access rights.
4.2.17. Revoke access of Team Members who no longer require it (including former employees) in a timely manner.
5. CRM Data and Personal Data of the Customer's Clients
5.1. The Customer bears SOLE and FULL responsibility for all CRM Data entered into the Service, including its legality, accuracy, compliance with intellectual property rights, data protection legislation, and the rights of third parties.
5.2. The Customer is the data controller for the personal data of their clients, counterparties, and other persons entered into the Service. The Contractor processes such data on behalf of the Customer (as a data processor) solely for the purpose of providing the Service.
5.3. The Customer is STRICTLY PROHIBITED from entering into the Service:
5.3.1. Personal data of third parties collected without a lawful basis, consent, or in violation of applicable data protection legislation.
5.3.2. Special categories of personal data (health, racial or ethnic origin, political opinions, religious beliefs, biometric data, etc.) without a lawful basis.
5.3.3. Data that is illegal, or the processing of which violates applicable legislation or the rights of third parties.
5.3.4. Malware, viruses, trojans, or other malicious code in attached files.
5.3.5. Data used for phishing, fraudulent schemes, or deceptive practices designed to steal personal or financial information.
5.3.6. Data used for spam distribution or unsolicited mass communications in violation of applicable legislation.
5.4. The Contractor does not verify, monitor, or control CRM Data and is not responsible for the data entered by the Customer or their Team Members.
5.5. The Contractor reserves the right to:
5.5.1. Remove or disable access to any CRM Data that, in the Contractor's sole discretion, violates this Offer, applicable legislation, or the rights of third parties.
5.5.2. Suspend or terminate the Customer's access to the Service without refund in case of violation of this Section.
5.5.3. Take any other measures necessary to protect the Service, its users, and third parties.
5.6. The Customer retains all intellectual property rights to their CRM Data. By entering CRM Data into the Service, the Customer grants the Contractor a non-exclusive, royalty-free license to store and process the CRM Data solely for the purpose of providing the Service.
5.7. The Customer undertakes to indemnify and hold the Contractor harmless from any claims, damages, fines, penalties, legal costs, and liabilities arising from the Customer's CRM Data or the Customer's data processing practices, including but not limited to data protection claims by the Customer's clients, employees, or third parties, and claims by data protection authorities.
6. Team Members and Access Management
6.1. The Customer may invite Team Members to their Workspace and assign them roles and access permissions within the limits of the selected Tariff.
6.2. The Customer bears full responsibility for:
6.2.1. Assigning appropriate access rights to Team Members.
6.2.2. All actions and omissions of Team Members within the Workspace, including viewing, editing, exporting, or deleting CRM Data.
6.2.3. Timely revocation of access for Team Members who no longer require it, including former employees.
6.2.4. Ensuring that Team Members comply with the terms of this Offer.
6.3. The Contractor is NOT responsible for:
6.3.1. Actions of Team Members performed with access granted by the Customer, including deletion, modification, export, or disclosure of CRM Data.
6.3.2. Damage caused to the Customer by Team Members or former Team Members whose access was not revoked by the Customer.
6.3.3. Disputes between the Customer and their Team Members, including employment disputes.
6.4. The Contractor reserves the right to limit the number of Team Members and other resources in accordance with the Customer's Tariff.
7. Payment Terms
7.1. The Customer undertakes to pay for the services in accordance with the tariffs in effect at the time of payment, which are published on the Service's website.
7.2. Payment for services may be made through various payment systems integrated with the Service.
7.3. The Contractor reserves the right to change tariffs and payment terms without prior notice. The Customer undertakes to independently monitor the current tariffs and payment terms.
7.4. When paying for a tariff, the Customer undertakes to link a bank card for automatic debiting of funds for the purpose of renewing the tariff.
7.5. The Contractor endeavors to notify the Customer of upcoming debits by sending a notification to the email address specified by the Customer, in advance of the expiration of the current tariff period.
7.6. Automatic debiting of funds for tariff renewal will be made a certain time before the expiration of the current tariff period.
7.7. The Contractor reserves the right to change the cost of tariffs, even if the Customer is already subscribed to the corresponding tariff, without prior notice. The Customer undertakes to independently review the current tariffs.
7.8. Any banking fees, payment system commissions, currency conversion costs, and similar payment charges are borne by the Customer.
8. Refunds
8.1. Refunds are made exclusively for unused months. In case of purchasing access for one month or choosing a monthly tariff, no refund is made.
8.2. In case of purchasing access for several months, the Customer has the right to a refund for months that have not started. For example, if the current date is the 1st, no refund is made for the current month.
8.3. To receive a refund, the Customer must contact the Service's support team.
8.4. Refunds are made within 30 (thirty) days from the moment of receiving the Customer's request.
8.5. Refunds are made to the bank card or account used by the Customer during payment.
8.6. No refund is made in case of termination or suspension of access to the Service due to violation of this Offer, including but not limited to violations of Section 5 (CRM Data and Personal Data of the Customer's Clients).
8.7. The detailed refund procedure is established by the Refund Policy, which is an integral part of this Offer.
9. Liability
9.1. The Service is provided in Beta status. The Customer acknowledges and agrees that:
9.1.1. The Service may contain errors, bugs, inaccuracies, and unfinished features.
9.1.2. The Service functionality may change, be added, or removed without prior notice.
9.1.3. Certain features may not work correctly or may be unavailable.
9.1.4. The Service may be temporarily suspended for maintenance, updates, or bug fixes.
9.2. The Contractor provides no warranties, express or implied, regarding the Service, including warranties of merchantability, fitness for a particular purpose, and non-infringement of third-party rights. The Service is provided on an "as is" and "as available" basis.
9.3. The Contractor does not guarantee that the Service will meet the Customer's business requirements, and does not guarantee any commercial results, sales growth, client retention, or other business metrics.
9.4. The Contractor is not liable for any direct, indirect, incidental, special, or consequential damages arising from the use or inability to use the Service, including, but not limited to, loss of data, profit, revenue, or business opportunities.
9.5. The total aggregate liability of the Contractor for all claims related to the use of the Service is limited to the amount actually paid by the Customer for the Service during the 12 (twelve) months preceding the claim.
9.6. The Contractor is not liable for loss of data, CRM records, Workspace settings, or configurations resulting from failures, errors, updates, maintenance work, or actions of the Customer or their Team Members.
9.7. The Contractor is not liable for:
9.7.1. The content, quality, and legality of the CRM Data entered by the Customer or their Team Members.
9.7.2. Damages caused to the Customer as a result of using the Service.
9.7.3. Technical malfunctions, errors in the Service's operation, or temporary unavailability of the Service caused by technical work, equipment or software failures, actions of third parties, or other circumstances beyond the Contractor's control.
9.7.4. Damages caused to the Customer as a result of the Service or its functionality being blocked by governments of certain regions or other government authorities.
9.7.5. Damages caused to the Customer as a result of using the Service in countries or regions where the use of the Service may be restricted or prohibited by local legislation.
9.7.6. Damages caused to the Customer as a result of actions or inaction of third parties, including, but not limited to, actions of payment systems, hosting providers, and other partners.
9.7.7. Damages caused to the Customer as a result of actions of Team Members, including deletion, modification, export, or disclosure of CRM Data by persons with access granted by the Customer.
9.7.8. Damages caused to the Customer as a result of using the Service for purposes not provided for by this Offer.
9.7.9. Damages caused to the Customer as a result of unauthorized access to their account or data, if such access was obtained due to the Customer's violation of this Offer.
9.7.10. Damages caused to the Customer as a result of using the Service in combination with other products, services, or integrations not provided by the Contractor.
9.7.11. Damages caused to the Customer as a result of using the Service in violation of this Offer or applicable legislation.
9.7.12. Damages caused to third parties as a result of the Customer's CRM Data or use of the Service.
9.8. The Customer bears full responsibility for compliance with legislation when using the Service, including, but not limited to, compliance with copyright and intellectual property rights, data protection laws, and consumer protection laws.
9.9. The Customer undertakes to compensate the Contractor for all damages caused by violation of the terms of this Offer, including legal and representation costs.
9.10. The Contractor reserves the right to conduct technical maintenance and work to improve the Service, including transferring the Service to other servers or changing the infrastructure, without prior notice to the Customer. In case of such work, the Contractor applies all reasonable efforts to minimize the Service's downtime.
9.11. The Customer acknowledges that they use the Service in Beta status at their own risk and bears full responsibility for the consequences of using the Service, including loss of data, interruptions in business processes, and other negative consequences.
10. Force Majeure
10.1. The Parties are released from liability for partial or full non-performance of obligations under this Offer if such non-performance resulted from force majeure circumstances, including, but not limited to, natural disasters, military actions, acts of government authorities, and failures of internet infrastructure or electricity.
10.2. In the event of force majeure circumstances, the deadlines for the performance of obligations are extended proportionally to the duration of such circumstances.
10.3. If force majeure circumstances continue for more than 60 (sixty) days, either Party may terminate the agreement by notifying the other Party in writing.
11. Confidentiality
11.1. The Contractor undertakes to take all necessary measures to protect the confidentiality of the Customer's information in accordance with the privacy policy.
11.2. The Customer gives consent to the processing of their personal data in accordance with the privacy policy.
12. Dispute Resolution
12.1. All disputes and disagreements arising in connection with the execution of this Offer shall be resolved exclusively through correspondence via email.
12.2. In case of violation by the Customer of the terms of this Offer, including, but not limited to, violation of intellectual property rights, fraudulent activities, processing of unlawfully obtained data, and other violations provided for by this Offer, the Contractor reserves the right to block the Customer's access to the Service without refund. The decision to block access may be appealed by the Customer through correspondence via email, as specified in clause 12.1.
13. Final Provisions
13.1. This Offer takes effect from the moment of its acceptance by the Customer and is valid until termination of the agreement by one of the parties.
13.2. The Contractor reserves the right to make changes to the Offer. The Customer undertakes to independently monitor the current version of the Offer.
13.3. All changes and additions to this Offer are an integral part of the Offer.
13.4. If any provision of this Offer is found to be invalid or unenforceable, this does not affect the validity of the remaining provisions.
14. Contractor's Details
Olga Gib
Email: info@kiges.cc
Website: https://crm.kiges.cc