Effective date: July 22, 2026
This document is a supplement to the general Kiges Privacy Policy and regulates data processing issues specific to the Kiges Chat service — a platform for embedding online chat on websites for real-time customer communication, including chat, conversation history, operator assignment, and analytics features.
1. General Provisions
1.1. This document supplements the general Kiges Privacy Policy and applies in conjunction with it. In case of discrepancies between the documents regarding the Kiges Chat service, this document prevails.
1.2. Use of the Kiges Chat service implies the User's consent to the terms of this document and the general Kiges Privacy Policy.
1.3. Terms used in this document are applied in the meanings defined in the general Kiges Privacy Policy.
2. Data Processed within the Kiges Chat Service
2.1. To ensure the functionality of the Kiges Chat service, the following categories of data are processed:
2.1.1. Account owner (Customer) data: email address, password (hashed), company name, notification settings.
2.1.2. Operator data: name, email address, role (administrator, operator), status (online/offline), assigned chats.
2.1.3. Visitor (Client) data: name (if provided), email address (if provided), IP address, browser, operating system, website page from which chat was initiated.
2.1.4. Conversation data: chat messages, files and images sent in chat, message timestamps, conversation history.
2.1.5. Analytics data: number of chats, response time, satisfaction rating, visit and interaction statistics.
2.1.6. Payment data: information about the pricing plan, payment history (processed by the payment system; Kiges Chat does not store full bank card details).
2.2. Kiges Chat does not request or process special categories of personal data (information about health, racial or ethnic origin, political opinions, religious beliefs, etc.).
3. Purposes of Data Processing
3.1. Data is processed exclusively for the following purposes:
3.1.1. Ensuring chat functionality — receiving, transmitting, and storing messages between Operators and Clients.
3.1.2. Conversation history — providing the Customer with access to the history of communication with Clients.
3.1.3. Analytics — collecting and providing statistics on chats, response time, and Client satisfaction.
3.1.4. Technical support — maintaining Widget operability, preventing abuse and technical failures.
3.1.5. Billing — processing payments and managing subscriptions.
4. Widget and Visitor Data
4.1. When the Widget is placed on the Customer's website, Kiges Chat automatically collects technical visitor data (IP address, browser, operating system, page) to ensure chat functionality.
4.2. When a visitor initiates a chat, Kiges Chat may request a name and email address. Providing this data is voluntary and necessary for visitor identification and subsequent communication.
4.3. The Customer is responsible for informing visitors of their website about the presence of the Kiges Chat Widget and data processing, including by placing an appropriate notice in their website's Privacy Policy.
4.4. Kiges Chat is not responsible for the Customer's violation of legal requirements regarding the protection of personal data of their website visitors.
5. Data Storage and Protection
5.1. Data transmission between the User, Widget, and service is carried out via HTTPS using TLS encryption.
5.2. Kiges Chat takes technical and organizational measures to protect data, including restricting employee access to data and regular backups.
5.3. Conversation history is stored for the period determined by the Customer's Pricing Plan. After the storage period expires or upon account deletion, conversation history is deleted without the possibility of recovery.
5.4. In the event of a data security breach, Kiges Chat takes measures to eliminate the breach and notifies affected Users within a reasonable time.
6. Third-Party Data Sharing
6.1. Kiges Chat does not share Users' personal data with third parties, except as required by the legislation of the Republic of Serbia.
6.2. Kiges Chat may use third-party services (payment systems, hosting services, CDN) to ensure the operation of the service. Data sharing with such providers is carried out under confidentiality agreements.
6.3. Kiges Chat may share aggregated anonymized statistical information with third parties for analysis and service improvement purposes.
7. User Rights
7.1. The Customer has the right to:
7.1.1. Request information about personal data processed by the Kiges Chat service.
7.1.2. Demand clarification, blocking, or destruction of their personal data.
7.1.3. Delete conversation history and all associated data at any time through the service interface.
7.1.4. Withdraw consent to data processing by deleting their account.
7.2. Visitors of the Customer's websites have the right to contact the Customer with requests regarding their data processed through the Kiges Chat Widget. Kiges Chat recommends that the Customer ensure the handling of such requests.
8. Cookies and Analytics
8.1. The Kiges Chat Widget may use cookies and browser local storage to ensure chat functionality, remember visitors, and display conversation history.
8.2. Kiges Chat may collect aggregated anonymous Widget usage statistics to improve the service.
8.3. The Customer should inform visitors about the Widget's use of cookies in their website's Privacy Policy.
9. Additional Conditions
9.1. Kiges Chat reserves the right to make changes to this document. The User undertakes to independently monitor the current version.
9.2. All questions regarding data processing in the Kiges Chat service should be sent to: info@kiges.cc.
9.3. This document is an integral part of the general Kiges Privacy Policy, available at: https://help.kiges.cc/en/documents-rules/kiges-privacy-policy?app=kiges